mission:switch customer privacy notice
Last updated: 25/09/2026
Who we are
mission:switch™ is a trading name of Misdricom Ltd, a company registered in England and Wales (Company Number: 17299845). We operate as a social enterprise, reinvesting 50% of our distributable profits into community projects.
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: hello@missionswitch.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
For shop (phone, SIM and broadband):
high level postcode only e.g. WF, LS, DN
For big:switch services, the information you provide in the registration form:
Names and contact details
Address
Any additional information needed to complete your switch (such as your current provider and contract details)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We only collect the essential information that allows us to provide our services and to negotiate better deals on your everyday household expenditure on your behalf.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
big:switch registration data is kept for up to 12 months
Switching details are kept for 12 months after the switch completes
Non‑proceeding registrations are deleted within 6 months
Supplier‑shared data is deleted 12 months after activation
Who we share information with
Suppliers and service providers (big:switch)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: hello@missionswitch.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint